Data Protection Act
The Lloyds Banking Group includes Scottish Widows and a number of other companies including Lloyds TSB, Halifax and Bank of Scotland, and their associated companies. More information on the Lloyds Banking Group can be found at www.lloydsbankinggroup.com.
The information you provide on the Application will be used by Scottish Widows to set up and administer your plan. We may also use it for market research, statistical purposes and the prevention and detection of fraud. In cases where it is considered necessary for the prevention and detection of fraud or other financial crime, your information may be shared with other organisations. If necessary a copy of the application form and any other supporting information may be given to a reassurance company who will share the risk with us. We will keep the information you have supplied confidential and will not share it with others without your agreement, except where the law permits, when it may be disclosed to law enforcement agencies, Ombudsman and Regulators and except in the circumstances that follow. Your information may be shared with financial advisers or people acting on your behalf. It may also be shared with our agents and others in connection with administering your policies and services for you. In addition, it may be shared amongst Scottish Widows and Lloyds Banking Group companies to provide the service you applied for to update our records and to identify other products and services which may interest you.
If you would prefer not to receive details of other products and services, please do not select the marketing checkbox at the Personal Details section in the application. Other Lloyds Banking Group companies will not make marketing approaches to you unless you already have a relationship with them.
Under the terms of the Data Protection Act 1998 you are entitled to request a copy of information we hold relating to you. A small charge will be payable.
We may administer your policy, any existing policies you may have with Scottish Widows and provide other services from centres in countries outside the European Economic Area (such as India and the USA) that do not always have the same standard of data protection laws as the UK. However, there will be a contract in place to ensure that your information is adequately protected, and we will remain bound by our obligations under the Data Protection Act even when your personal information is processed outside European Economic Area.
We may record and monitor telephone calls with you in case we need to check we have carried out your instructions correctly and to help improve our quality of service.
Money Laundering Regulations
Under current regulations we are required to verify the identity of our customers. In order to meet this requirement and for the prevention and detection of fraud, we will access information from a credit reference agency* to confirm your identity. They will authenticate your name and address, which involves checking the details you supply against those held on any databases that the company carrying out the checks on our behalf (or any similar company) has access to. This includes information from the Electoral Register. We will use scoring methods to authenticate your identity. Our search will not be used by lenders or insurers when assessing lending or insurance risks. We may also pass information to financial and other organisations involved in money laundering and fraud prevention to protect ourselves and our customers from theft and fraud. If you give us false or inaccurate information and we suspect fraud, we will record this and share this information with other organisations.
If you provide us with information about another person, we will treat this as confirmation that they have appointed you to act for them to consent to the processing of their personal data. This means that you have informed them of our identity and the purpose for which their personal data will be processed, namely to verify their name and address. Where Scottish Widows receives notification affecting the legal ownership of the plan, or the appointment of an Attorney under a Power of Attorney or other circumstances where there are new parties associated with the contract, the same process as set out above will apply.
Please note that if we cannot confirm your name and address by using a credit reference agency we may contact you to ask you to supply certain documents to verify your name and address. If you ask, we will tell you which credit reference agency we have used so you can get a copy of your details from them.
*Please note we only use this agency to verify identity to fulfil anti-money laundering regulations and not to check credit worthiness
