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Life Insurance
| UK callers | Option | International callers | Opening Hours |
|---|---|---|---|
| Existing Customers: | |||
| General enquiries | |||
| 0845 716 6777* | +44 131 655 6000* | Mon to Fri 8am-6pm, Sat 9am-12.30pm |
|
| Online enquiry form | |||
| New Customers: | |||
| Direct enquiries | |||
| 0845 608 0388* |
|
+44 131 655 5000* | Mon to Fri 9am-8pm, Sat 9am-1pm |
| Request a call back | |||
| Claims: | |||
| Request a call back | |||
No matter what benefits are included in your Protection for Life plan, making a claim on your plan should be as smooth and straightforward as possible, especially as it may be at a difficult time.
Who to contact
We have dedicated claims teams to help make the process as simple as possible. Depending on the benefits in your plan, use one of the numbers below.
- To register a critical illness or terminal illness claim, please call 0845 601 4839*
- To register a life cover or lifetime cover claim, please call 0845 601 4179*
- To register a premium protection claim, please call 0845 601 4839*
- Alternatively, you can request a call back from one of our claims assessors and ask for a claim form.
We may record and monitor calls to help us improve our service.
Our claims history
Life Cover claims
We’ve paid out over £728m in Life Cover claims
Facts about Life Cover claims
The five main reasons for a Life Cover claim were:
- Cancer
- Heart Related
- Accident
- Respiratory (includes lung disease and pneumonia)
- Stroke
Average age of female life assured at claim 54 years and nine months
Average age of male life assured at claim 55 years and one month
Average term of policy at claim 8 years
Source: Scottish Widows, based on the combined number of life cover claims paid out on Scottish Widows plc and St Andrew's Life Assurance plc plans from January 2000 to December 2010. The data relates to Scottish Widows plc claims paid out since January 2000 and St Andrew's Life Assurance plc claims paid out since January 2001.
Critical Illness claims
We’ve paid out over £426m in Critical Illness claims
Facts about Critical Illness claims
The five main reasons for a Critical Illness claim are:
- Cancer
- Heart related
- Stroke
- Multiple sclerosis
- Children’s claims
Average age of female claimant 46 years
Average age of male claimant 49 years
Average term of policy at claim 5 years and two months
You can help us with the claims process
We’ve paid over 10,560 claims in the past 11 years which means that many customers have benefited from the security of our policies. On occasion some claims may be turned down, but the decision to do this is never taken lightly. The two biggest reasons for claims being turned down are non-disclosure of relevant information on the application form and claims that don’t meet the policy definition.
To help ensure that a claim is dealt with quickly and efficiently, follow these simple steps.
Complete your application carefully and to the best of your knowledge and belief. If you’re not sure if something is relevant then always include it. It’s better to give too much information than too little.
If your circumstances change after you’ve applied, but before cover starts, make sure you let us know. Make sure your cover is sufficient for your needs and you know what is and isn’t covered by your policy.
Source: Scottish Widows, based on the combined number of critical illness claims paid out on Scottish Widows plc and St Andrew's Life Assurance plc plans from January 2000 to December 2010. The data relates to Scottish Widows plc claims paid out since January 2000 and St Andrew's Life Assurance plc claims paid out since January 2001.
| Write to us: | |||
| Scottish Widows 15 Dalkeith Road Edinburgh EH16 5BU |
