Contact us
Sales advice or enquiries
For sales advice or enquiries call us on 0845 767 8910*
Open 9am to 8pm weekdays, 9am to 1pm Saturday) or choose a time for us to call you back. Find out more about dealing with us directly.
Online services
Access our online services to make policy enquiries (Policy value, payment enquiry, etc) or perform administration tasks (request change of address, change direct debits, etc).
Access to our services is normally between 8am and 10pm weekdays and 8am and 5pm on Saturday. However, access to Retirement Account, ISAs and OEICs is between 8am and 8pm weekdays and 8am and 1pm on Saturday. The system may be unavailable from time to time for maintenance.
For Scottish Widow Bank enquiries call us on 0845 845 0829*
Open 8am to 6pm weekdays for savings, mortgages and Policy Loans (Wednesdays from 10am).
Contact forms
- Customer Enquiries
For enquiries about your policy or account, please have your policy number and date of birth to hand. - New Product Enquiries
For enquiries about our range of life, pension and investment products from our own sales advisers. - Scottish Widows Bank Product Enquiries
For enquiries about Scottish Widows Bank’s range of mortgage, savings accounts and policy loans. - Login/Registration Help
If you have any problems with logging in or registering to our online services. Please provide your policy number and any error codes. - Journalist Enquiries
For any press enquiries only. - General feedback
For suggestions and comments to help us to improve our online service.
